All our support charges are fully transparent. We charge £12 + vat per 15 minute time segment as an "On Demand" service, so no contracts.
We provide support via Email, Chat, Freephone Telephone or Remote Viewer. The remote viewer allows us to securely login to your computer, so that you can see everything we do in real time.
Our support services are provided through the ZENDESK cloud support software. All time and telephone support is recorded and documented, and clients can login to their support account, at any time, to view their support history and listen to their telephone conversations.